FAQ's - Data Viewing Section| FAQ's - Data Viewing Section |
- Do I need written authorization to view additional accident information?
- Once I have ordered the work history, may I view the results more than once?
- Are discounts available if I am a frequent requester?
- • Missing Records - When I enter a SSN, the system tells me it doesn't exist.
- Date Discrepancies - The system has different dates than what the applicant submitted.
Do I need written authorization to view additional accident information?
Possibly. If the carrier provides accident information, in addition to the required three (3) years of DOT Recordable accidents, a valid applicant consent form must be submitted to DriverFacts. Click here to go to our forms page for an example consent form which may be used.Do Once I have ordered the work history, may I view the results more than once?
Yes. Once a work history has been ordered, you may view the data as many times as you like for up to 30 days.Are discounts available if I am a frequent requester?
Yes. We understand that some companies require many work histories. We offer an option to prepay the administrative fee in packs at discounted rates. The packs may be purchased in 25, 50, 100, or larger increments. This allows you to budget and control the amount of usage for your company. Go to your My Account page and look for the Prepay Admin Fees icon in the Account Controls section.Missing Records - When I enter a SSN, the system tells me it doesn't exist.
Missing Records - Please confirm that you have entered the correct SSN into the search field. If you have entered the correct SSN and it still is not found, use the on-line missing SSN link located on the SSN Search screen (after you have searched for an SSN) to submit a missing record search. This request will be forwarded to the previous employer for a manual search of any possible record matches. You will be notified via email of any results from your request.Date Discrepancies - The system has different dates than what the applicant submitted.
Please confirm that you have the correct dates from the applicant. Once you have confirmed the dates, use the on-line discrepancy form link located on screen, at the bottom of the work history, to submit your date discrepancy. This request will be forwarded to the previous employer for a manual search of their records. You will be notified via email of any results from your request.
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Revised: June 9, 2026 .