FAQ's - General Section

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What if I don’t have access to the Internet?
DriverFacts also offers fax-in and mail-in requests.  Since the these requests do involve more time and substantial human activity, there is an additional $4.00 manual request fee.  You must use a Non-Internet Request Form (NIR) to request information by fax or mail.  

To get the NIR form, print it from www.DriverFacts.com/forms/NIForm.pdf.   Or (if your don't have internet access) call (888) 844-4730, press option 6 at the main greeting, enter your fax number, and a Non-internet Request form will be faxed to you.  (The fax-back system does not accept toll-free numbers).

Once you receive the NIR form, fill it out completely and fax it to the number on the form.  If the form is filled out correctly and the proper signature or valid drug & alcohol release form is received by DriverFacts, your request will be processed within 1-2 business days.  If the form is incomplete or it is not accompanied by the proper signature or release form, your request will be delayed until the problems are corrected.

Does DriverFacts process mail requests?
Yes.  Follow the instructions above and include a self-addressed stamped envelope.   Payment and mailing instructions are located on the form and at the Payment Options screen in the FAQ's.

What type of computer or browser do I need to use this website?
At this time, any computer (PC or Macintosh) with internet access and with Microsoft Internet Explorer ver. 5.0 and above, or Netscape Navigator 6.0 and above are supported.  Your browser must be capable of supporting 128-bit encryption.  To login to DriverFacts, go to www.DriverFacts.com   and enter your User Id and password.  You can do this from your office, home, library, etc.

Is my connection to the Internet safe?
Yes.  DriverFacts uses the highest encryption method available, 128-bit.  As soon as you enter our secure site, your information and requests are protected.

Is it safe to use credit card processing on the Internet?
Absolutely.  DriverFacts is an authorized secured website and uses a valid SSL Certificate.  Thawte is a trusted name in on-line credit card processing.   See http://www.thawte.com for more information.

Why is the email address so important?
Because this is DriverFacts' primary method of communication with you.   All confirmations and notices are sent to you via email.

What if I don't have a fax machine or a printer?
Your local library, FedEx business store, or The UPS Store, Inc.have them available to use.  Please contact them directly for usage instructions and/or any additional charges. 
Click here to find the Fedex store closest to you
Click here to find The UPS Store, Inc. closest to you

Where do I get a Non-Internet Request Form?
It is available in PDF format.  You can print it from www.DriverFacts.com/forms/NIForm.pdf.

 

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Revised: November 25, 2002 .