FAQ's - Prepaid Administrative Fees for Work Histories Option

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What is a prepaid administrative fee for a work history?
A prepaid administrative fee for a work history is simply a fee that has been paid prior to actually using it. Prepaid admin fees come in packs of 10, 25, 50, 100, or larger amounts. Combo, Basic, and Current Employment Status work histories are available in bulk and you may have different package types on your account.

What are the benefits of purchasing prepaid packs of admin fees?

  1. By prepaying the admin fee for bulk work histories, you save time by not having the inconvenience of entering your credit card or sending a check every time you need to search on a driver
  2. You also save money because the admin fee packs cost less than paying the individual admin fee each time you order.

How do you keep track of my prepaid admin fees?
The system keeps track of all bulk admin fees by creating an “inventory” for each master user and any associated users in the master user's group. If you have available work history admin fees the system bypasses the payment screens. If you don’t have available admin fees, the system will give you a message and direct you to the payment screen.

What if I run out and need more admin fee packs for work histories?
If you run out, click on the "Prepay Admin Fees” button in your "My Account" control panel. This will direct you to a selection screen where you may purchase more prepaid admin fee packs. Any person with a user id (whether they are the master user or a user in a multi-user account) may prepay for admin fee packs. This process will refill the account. All users in the group may use the prepaid admin fees for work histories that are associated with the Master user id.

Can anyone in my group refill the account?
Yes. The admin fees for the work histories added will be available to everyone in the group.

How do I setup automatic replenishment of prepaid admin fees?
If you are the master user or the only user of an account, you may set the automatic replenishment feature to ensure that you always have admin fees available to order work histories. The automatic replenishment feature allows you to specify how many admin fees to “refill” your account with and at what water level to do so. The minimum water level is 5. Once you specify automatic replenishment, your account will be “re-filled” with the number of admin fees for work histories you specify (10, 25, 50,100 or more). A signed form authorizing DriverFacts to automatically charge a credit card is required. The credit card will remain on file.

How do I replenish my account with more admin fee packs?

To replenish your account online, follow these steps.

  1. Log in with your User Id
  2. Choose the Prepaid Admin Fees button in the Account Controls area of your My Account page
  3. Choose the type of work history pack you would like to prepay the admin fees for and press the Proceed to Checkout button
  4. Enter your credit card information and press the I Accept button, or select the Pay by Check option and follow instructions provided on the screen
  5. After pressing "I Accept", your credit card will be processed and your inventory of available work history admin fees will be updated. A paid invoice will be displayed on the next screen that you may print as a receipt for your purchase.


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Revised: May 28, 2026 .